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Expand All | Collapse All Video + Audio Cable name Used for Image Quality HDMI High Definition Multimedia Interface   100% Digital Video and Audio signal in 1 cable Supports Dolby 5.1 Surround sound, but also can pass higher... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Important:   To see Favorite Channels on a TiVo Mini, first add them to the Four or Six Tuner TiVo in the home  There is no limitÂ... Read More

Introduction   All Markets Except California, Oregon, Texas and Washington:   Spreading Sports Package Charges MLB Extra Innings NHL Center Ice NBA League Pass  NFL RedZone Spread One Time Charges for Installs and Service... Read More

Introduction Before rescheduling a sooner disconnect date for non pay work order, always attempt to take a payment for the balance due If the payment brings the account current, and the customer still wants to disconnect service, handle... Read More

Introduction  Astound phone customers requesting to port their number to another landline or cell phone carrier must place an order with the company they want service with  When our company receives the order, the Port Out team enters a... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) Security Question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verificationImportant: ... Read More

Expand All | Collapse All  Connecting your IPTV box to your HDTV HDMI needed  Connecting to your network Go to TiVo Home | arrow left to Menu | Settings | Device Settings Select Network & Internet Turn the toggle forÂ... Read More

about 1 month ago | Article no. 1590 Resolution Steps   Expand All | Collapse All Verify the Serial Number  / TSN Number Balance hit Please be aware: Sending a balance hit on an account with Digital Phone will reboot the EMTA.... Read More

Introduction TiVo® Stream 4K has been removed from all Site 9 offers effective Oct 21, 2022. Please Note: Accounts with IPTV and Legacy TiVo customers are not eligible for this product.  Accounts with Cable only are eligible for this... Read More

BOLT provides built-in, intuitive measures to assist you with protecting CPNI / PII information.   When validation is required, the Account Security Validation button and associated buttons / tabs / tasks are highlighted in yellow and... Read More