FAQ

Customer Interaction Surveys Article no. 4689

Feb 16, 2024 Customer Interaction Surveys, Customer Interaction, Interaction Survey 0 1 21 0/5 (0 Vote)

Resolution Steps Email surveys are sent to randomly selected customers after an interaction to ensure quality service, excellent products and excellent customer service Outside research companies are contracted conducting brand surveys... Read More

MA Sales Contractor Identification Article no. 2034

Feb 16, 2024 MA Sales Contractor Identification, MA Sales Contractor 0 0 34 0/5 (0 Vote)

Resolution Steps All Massachusetts Sales Contractors have company badges and wear shirts with our company's logo Flex Direct GSS Communications ARK Telecom CRC Media Solutions CP's United Inc. Morning... Read More

Calls for Specific Employees Article no. 1698

Feb 16, 2024 Calls for Specific Employees, Specific Employees 0 0 33 0/5 (0 Vote)

Resolution Steps Call routing does not facilitate inbound transfers to specific employees within the Call Center Personal calls can not be directed to employees In case of an emergency, please contact the Control Desk Read More

PCI Breach Reporting Article no. 4708

Feb 16, 2024 PCI Breach Reporting, PCI Breach 0 0 24 0/5 (0 Vote)

Resolution Steps PCI Breach Reporting Employees are our first line of defense in protecting customer information. For this reason it is important for all of us to know the process for reporting PCI violations. If you personally see, or suspect any... Read More