Resolution Steps These are some guidelines for identifying Fiber To The Home or FTTH customersThe Customer Flashes [CF] screen for a Fiber To The Home customer says either ***RETAIL UNIT*** or ***BULK UNIT*** or ***GPON***The Serviceable Status... Read More
Data FAQ
Introduction Ethernet Overhead Ethernet is how we have delivered Internet service since Dial-up accounts. Ethernet connectivity is frequently referred to as 10/100 or 10/100/1000 Ethernet. These numbers indicate speed limits that Ethernet has... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Visit our website for Internet Speed FAQs Read More
Resolution Steps DC Metro, Illinois, Massachusetts, New York and Pennsylvania Nationwide Dial-Up Coverage Our Dial-Up customers have access to over 800 numbers, across 42 states, including the top 65 Metropolitan areas across the country ... Read More
Resolution Steps We proactively manage our network to ensure both service availability and performance are maximized In order to support the recently launched new speed initiatives and future product initiatives we completed some... Read More