Account Closed / Locked / Error C612 - IPTV- Article no. 8552

Introduction

WOW TV+ (WOW IPTV)  receiving error c612 (not registered) error

Resolution Steps

1. Check BOLT for a recently completed Non-Pay Work order
    
   • If account is current, proceed to next steps
      
   • If not current, take a payment. Services will not come back up without a payment
      
2. Balance the account
    
3. Power cycle the box
   
   Important: follow power cycling steps carefully; each box is power cycled differently
    

4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT

• Click Create Work Order or Technical Case, fill out the information as described below and click Submit  

  Trouble Call or Tech Case	IPTV Issue
  Service Category	IPTV ONLY
  Problem Description	Account Closed - IPTV
  Select	All affected boxes
  Notes	Contact Phone, Contact name, relevant information