No OnePass Recording Option on IPTV- Article no. 8590
Estimated Reading Time: 1 Minutes- Verify the Serial Number / TSN Number
- Verify customer subscribes to channel in question
- Verify correct service codes are on account
- Verify show is scheduled to air and listed in guide information
- Balance the account
- Verify the following:
- You subscribe to the channel
- The show is scheduled to air and listed in Guide information
- You subscribe to the channel
- Check the History Screen for OnePass Status
- Go to TiVo Home | left arrow to Menu | Recording Activity
- Go to TiVo Home | left arrow to Menu | Recording Activity
- You may need to adjust your OnePass Options:
- If you've set your OnePass options to include Streaming Videos Only, nothing will be recorded
- Set your options to include Recordings & Streaming Videos
- OnePass Options may be set to record:
- New Episodes Only
- New & Repeats
- In HD If possible
- New Episodes Only
- Set your options to include Recordings & Streaming Videos
- If you've set your OnePass options to include Streaming Videos Only, nothing will be recorded
- You may have set your OnePass options to only keep a certain amount of episodes (Keep at most option)
- If you go over this number, it does not record anymore shows
- The Keep until option may also be affecting it
- If you chose Keep until I delete and already have the maximum amount of episodes, it can't record until a show is deleted -OR- you change your Keep at most option to a higher number
- If possible, change this option to Keep until space needed
- If you chose Keep until I delete and already have the maximum amount of episodes, it can't record until a show is deleted -OR- you change your Keep at most option to a higher number
- If you go over this number, it does not record anymore shows