V425, V459 - IPTV- Article no. 8514

Reason: Channel list not populated

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Verify customer subscribes to the channel and tier of service
    
3. Send a Refresh hit in BOLT
    
4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	IPTV Issue
     Service Category	IPTV ONLY
     Problem Description	Android App Issue
     Select	All Affected Equipment
     Include	Problem description, App affected and all troubleshooting in your notes