Spread Charges- Article no. 3501
Estimated Reading Time: 2 MinutesIntroduction
All Markets Except California, Oregon, Texas and Washington: Spreading Sports Package Charges
Spread One Time Charges for Installs and Service Changes (Truck Rolls)
- Installs and Line of Business Upgrades: One Time Charges may be spread up to 2 months when the full install rate is charged
- All Other Service Changes: One Time Charges may be spread up to 4 months
- Spread charges are completed in ICOMS while entering the work order
Posting Spread One Time Charges:
- All spread charges must be posted to the account before any other service change or adjustment is made
- Posting spread charges moves the entire remaining charge to the next month’s bill
Resolution Steps
Recognizing a Spread Charge in BOLT
- Bills do not specify a partial installation charge; explain to the customer they are not being overcharged
- Go to the General Ledger | Spread Info tab and click the icon in front of the Statement field
- Click the icon in front of the One Time Charge on the Statement Details screen to display:
- Full charges
- Monthly breakdown
- Months paid
- A Radial Button indicates charges are left on the OTC
- The Post Spread button becomes available when the radial button is selected
- No Radial Button indicates the OTC has billed completely; there's nothing left to post
- Click the icon in front of the One Time Charge on the Statement Details screen to display:
Recognize Spread Charge on an ICOMS Statement
Bills do not specify a partial installation charge; explain to the customer they are not being overcharged
- Go to the General Ledger [GL] screen and click Spread Charges on the left
- Any spread charges are displayed on the Customer Services Spread Charge screen
SR ST (Service State) AC (Active) or DI (Disconnect) CDE (Code) Install or Service Code CTG (Category) C (Cable), D (Data) or T (Telephone) Install Date Date service installed Service Type Install or SRO SPR TAX (Spread Tax) Yes or No Total Charges Total charges Mthly Charge Monthly charge Charge to Date Total charges to date Tot Mth Total months for spread charge # Mths to DTE Number of months charged to date
Posting Spread Charges to an Account
- When posting spread charges, the entire charge posts to the next bill
- Spread charges cannot be posted in monthly increments
- If a customer indicates they did not want a spread charge, post the spread charges to eliminate incremental billing
Posting Spread Charge in BOLT
- Go to the General Ledger | Spread Charges tab
- Identify the spread charge and click the Radial button in the far right column
- If there is no radial button, the OTC billed completely; there's nothing left to post
- If there is no radial button, the OTC billed completely; there's nothing left to post
- Click the Spread Charges button, then click Submit
Post Spread Charges in ICOMS
- Go to the General Ledger [GL] screen and click Spread Charges on the left
- Highlight the spread charge and select Post Spread Charges