Introduction
All Markets Except California, Oregon, Texas and Washington: Spreading Sports Package Charges
Spread One Time Charges for Installs and Service Changes (Truck Rolls)
- Installs and Line of Business Upgrades: One Time Charges may be spread up to 2 months when the full install rate is charged
- All Other Service Changes: One Time Charges may be spread up to 4 months
- Spread charges are completed in ICOMS while entering the work order
Posting Spread One Time Charges:
- All spread charges must be posted to the account before any other service change or adjustment is made
- Posting spread charges moves the entire remaining charge to the next month’s bill
Recognizing a Spread Charge in BOLT
- Bills do not specify a partial installation charge; explain to the customer they are not being overcharged
- Go to the General Ledger | Spread Info tab and click the icon in front of the Statement field
- Click the icon in front of the One Time Charge on the Statement Details screen to display:
- Full charges
- Monthly breakdown
- Months paid
- A Radial Button indicates charges are left on the OTC
- The Post Spread button becomes available when the radial button is selected
- No Radial Button indicates the OTC has billed completely; there's nothing left to post
Recognize Spread Charge on an ICOMS Statement
Bills do not specify a partial installation charge; explain to the customer they are not being overcharged
- Go to the General Ledger [GL] screen and click Spread Charges on the left
- Any spread charges are displayed on the Customer Services Spread Charge screen
| SR ST (Service State) |
AC (Active) or DI (Disconnect) |
| CDE (Code) |
Install or Service Code |
| CTG (Category) |
C (Cable), D (Data) or T (Telephone) |
| Install Date |
Date service installed |
| Service Type |
Install or SRO |
| SPR TAX (Spread Tax) |
Yes or No |
| Total Charges |
Total charges |
| Mthly Charge |
Monthly charge |
| Charge to Date |
Total charges to date |
| Tot Mth |
Total months for spread charge |
| # Mths to DTE |
Number of months charged to date |
Posting Spread Charges to an Account
- When posting spread charges, the entire charge posts to the next bill
- Spread charges cannot be posted in monthly increments
- If a customer indicates they did not want a spread charge, post the spread charges to eliminate incremental billing
Posting Spread Charge in BOLT
- Go to the General Ledger | Spread Charges tab
- Identify the spread charge and click the Radial button in the far right column
- If there is no radial button, the OTC billed completely; there's nothing left to post
- Click the Spread Charges button, then click Submit
Post Spread Charges in ICOMS
- Go to the General Ledger [GL] screen and click Spread Charges on the left
- Highlight the spread charge and select Post Spread Charges