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SOCU (Start Over/Catch Up) Feature- Article no. 8497

Estimated Reading Time: 1 Minutes

Introduction

  • Start Over: the ability to play a show from the beginning while it is still airing, up to the end of the show stream according to the Guide data
     
  • Catch Up: the ability to play a show after it airs within a certain availability window (48 hours)
     
  • Available on:
     
    • IPTV boxes
       
    • TiVo devices on TiVo Experience 4
       
  • Limitations
     
    • Not available on all shows or channels
       
    • Depending on the channel/content, may be subject to the No Fast Forward rules
       
    • Cannot be recorded

 

Resolution Steps

When Start Over/Catch Up is available, you'll see an icon  next to the program

 

Restarting a show From Live TV

  1. Tune to the currently airing show
     
  2. Press Info button to bring up channel information banner
     
  3. If Start Over/Catch Up is enabled, a message Press & hold OK to restart shows is above the channel information 
     
  4. Press & hold OK. Playback jumps to the beginning of the show

 

Restarting a show From The Guide

  1. Press Guide
     
  2. Select a currently-airing show that has the Start Over/Catch Up icon 
     
  3. Scroll to the selection with the Start Over/Catch Up icon  
     
  4. Press & hold OK. Playback jumps to the beginning of the show

Catching Up on a show

  1. Press Guide
     
  2. Select a previously aired show that has the icon identifying that displays the Start Over/Catch Up icon  
     
  3. If broadcast 48 hours ago or less, you can select Watch Now
     
  4. If broadcast more than 48 hours ago, you can select Watch now from VOD 
     
  5. Press & hold OK. Playback jumps to the beginning of the show
SOCU (Start Over/Catch Up) Feature- Article no. 8497
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