IPTV / TiVo Stream 4K HSN Does Not Match ICOMS- Article no. 9004
Estimated Reading Time: 1 MinutesIntroduction
HSNs (Hardware Serial Numbers) are found on TiVo Stream 4K and IPTV equipment
- IPTV - Bottom of device
- TiVo Stream 4K - Found on Box or Back of unit
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When entered incorrectly into accounts, it can cause a variety of issues
Resolution Steps
IPTV:
Enter a Trouble Call in BOLT:
| Trouble Call or Tech Case | Trouble Call |
| Service Category | Cable |
| Problem Description | SN - Serial Number Conflict - Cable |
| Enter | Contact Phone and Name |
| Destination Queue | Local Market Support (Support) |
| Comments | Explain issue; provide the correct HSN |
TiVo Stream 4K:
Enter a Trouble Call in BOLT:
| Trouble Call or Tech Case | Trouble Call |
| Service Category | Data |
| Problem Description | SN - Serial Number Conflict |
| Enter | Contact Phone and Name |
| Destination Queue | Local Market Support (Support) |
| Comments | Explain issue; provide the correct HSN |