Introduction
HSNs (Hardware Serial Numbers) are found on TiVo Stream 4K and IPTV equipment
- IPTV - Bottom of device
- TiVo Stream 4K - Found on Box or Back of unit
-
When entered incorrectly into accounts, it can cause a variety of issues
HSNs (Hardware Serial Numbers) are found on TiVo Stream 4K and IPTV equipment
When entered incorrectly into accounts, it can cause a variety of issues
IPTV:
Enter a Trouble Call in BOLT:
| Trouble Call or Tech Case | Trouble Call |
| Service Category | Cable |
| Problem Description | SN - Serial Number Conflict - Cable |
| Enter | Contact Phone and Name |
| Destination Queue | Local Market Support (Support) |
| Comments | Explain issue; provide the correct HSN |
TiVo Stream 4K:
Enter a Trouble Call in BOLT:
| Trouble Call or Tech Case | Trouble Call |
| Service Category | Data |
| Problem Description | SN - Serial Number Conflict |
| Enter | Contact Phone and Name |
| Destination Queue | Local Market Support (Support) |
| Comments | Explain issue; provide the correct HSN |
Article ID: 125
Created: February 1, 2024
Last Updated: February 1, 2024
Author: [shekhar.bhanot@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=125