reference

Introduction The Alvaria system is your time punch that must be completed prior to starting any other systems or engaging in any other work Log into the Alvaria system at the beginning of your shift before engaging in any other tasks ... Read More

Introduction Merging multiple bills from the same account into one single billing statement   Important To combine multiple accounts at the same address, see Account Ownership Change Verify the account has a current balance prior to... Read More

Introduction When a customer moves their phone number (landline or mobile) to another provider, this is called a port out  When porting a number to our company, it must be an active, working phone number with no pending work ordersÂ... Read More

Introduction Simply Internet is a legacy program that provides low income internet for qualifying families in select areas  Simply Internet is still available to Seattle residents who have been pre-qualified by the City of Seattle  ... Read More

Introduction Important Points to Remember!  Never change a payment due by date for a past-due customer to avoid suspension of service  Accounts must be current before changing the due date  Pending status statements (P/IN, P/DS)Â... Read More

Introduction Special Information: Tax exempt status does not apply to surcharges. Customers are still responsible for surcharges Bulk customers are not charged taxes on bulk services; taxes display until the account is installed ... Read More

Introduction In BOLT: Go to the General Ledger tab and find the bill cycle number in the cycle column   Using the Bill Run Schedule links below:  Filter the spreadsheet columns by Bill Cycle, then Site  Print Forecast date:Â... Read More

Introduction Customer Care Agents handle all call billing disputes If a customer subscribes to another carrier for Regional / LD / International, they must contact that carrier for credit Resolution Steps Local, Regional and Long Distance... Read More

Introduction For Digital West customers, send an email to support@digitalwest.com and include the following information:  Contact Name  Daytime contact number  Details of the request International Block restricts allÂ... Read More

Introduction Authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing or changing any applicable CPNI and PII-protected information; customers cannot opt-out of CPNI verification. ForÂ... Read More