Tax and Fee Information-3392

Introduction

Taxes vary from state to state and city to city - not only in the type of taxes charged but also the services subject to a tax

As a company, we follow all standards set forth by federal, state and local governments
For an itemized description of taxes and services, online references are available on company websites
- Residential customers: https://www.astound.com/support/billing/taxes/
- Business customers : https://www.astound.com/business/legal-disclosures/taxes/
FCC Consumer Alerts and Fact Sheet

Resolution Steps

For questions beyond the information we have to share with customers, customers may contact their federal, state or local officials for assistance

This Tax Exempt Information can assist to answer customers questions about tax exempt status or submitting a request for tax exemption
Rate Adjustment and Surcharge FAQs contain information on these surcharges:
- Subscriber Line Charges
Taxes are charged for some internet services:
- There are no federal or Illinois state taxes on modem service
- Franchise agreements require us to collect a 5% franchise fee on gross revenues generated as a result of the city granting us the franchise to build our cable plant
- City of Chicago, we also must assess a 2% Amusement Tax this levied on all paid programming
  - This is actually a 7% tax, but the city considers the 5% franchise fee as contributing toward the 7% required, thus we only charge the difference -- 2%
- FCC Regulatory Fee, which is determined on an annual basis and apportioned on a per-account basis throughout the year
Refer all tax, fee and surcharge credit requests to the IT Billing Team via Service Now ticket
- Tax Adjustment Codes