Internet Voice Mail with MyRCN-Article no. 1634

In MyRCN, users must setup their PIN in order to see call logs, contacts and listen to voice mail
 

• When the PIN is not set up, users see the Unlock with PIN for voice mail link in right navigation
  
  

   

  

   

  
    
   
• Customers are then prompted to enter the PIN
  
  
    
   
• When the PIN is set up, users see phone numbers in right navigation 
  
  
   
   

• Click a phone number in the right navigation
   
  • For each phone number, there is a section for Voice Mail, Calls, Contacts and Update PIN
  
  
  • Each section is nested accordion-style, with a (+) or (x) to open and close the section
    
    
    

Voice Mail - This section shows the incoming calls 
 

• The columns show:
  
  • From - shows the phone number and the caller's name if they are in your contacts. (Click the + sign to add contact information)
  
  
  • Received- shows date and time of call
  
  
  • Length - shows call length
  
  
  • Play Icon - allows you to play message
  
  
  • Download Icon - allows download of the message as a .mp3 file
  
  
  • Trash Icon - delete the message
    
                    

Contacts

• Customers can Edit, Delete and Add New Contact
  
  
  

Add Contact

• Click the New Contact button to view the add contact screen  
  
  
  

Outgoing Calls 

• Click on (+)  to the right of Recent Calls to bring up the outgoing calls made

• The call detail shows the number and the date/time that the call was made  

• A drop down menu allows you to filter calls by Local, Regional, Long Distance, and International

Contacts 

• Click on (+)  to the right of Contacts to bring up the contacts

• You may either edit an existing contact or click on New Contact to bring up the Add Contact screen

Contact Settings

• Click on  pencil icon of an existing Contact
  Note: You may edit the phone number and description

 You can also retrieve voice mail messages online through MyRCN or RCN Mobile

• Accounts must have one of the following soft switch voice mail codes:
  
  
  Residential VM Codes:
  BSSVMBS 
  NBSSBVM 
  RSSVMBS
  
  Business VM Codes:
  SSSVM1B
  SSSFVM
  SSSVM
  SBZVMB

• No, your PIN is separate from your password

• The first time you call voice mail, you are prompted to set up your PIN 
  
  • The number in the phone account PIN field

• No, the PIN is stored encrypted in MyRCN's database

• Yes.  Click on Change Pin at the bottom of the Voice Mail and Recent Calls page. Enter your current voice mail pin, then select a new PIN

• You should use a recent web browser

• The browser needs JavaScript enabled and the Adobe Flash Plugin, version 9 or greater, installed and enabled
  
  • If you do not have Flash installed, you can still download your messages to hear them

• Residential - available for 30 days. 20 calls stored with a maximum individual call length of 2 minutes each

• Small Business - available for 30 days. 40 calls stored with a maximum individual call length of 4 minutes each

• Call history is available until the next bill generates with 100 calls maximum  
  
  • The call history displayed is unbilled usage
  
  
  • Once the account goes to billing, the call history resets

• An Upload Contacts option is available in the RCN Mobile App Phone section

• When a customer chooses to upload their smartphone's contact information, the RCN Mobile app includes the name along with the phone number in areas such as recent outgoing calls and incoming voice mail, improving the overall experience

• In MyRCN, new contacts can manually entered