Scheduling Chart - When Taking a Deposit Article no. 3056

 

Resolution Steps

 

Use these lists to schedule line of business installations when taking a deposit

Please be aware that if the customer is Porting a Telephone number from another company, Port-Out Scheduling overrides this chart

 

Method of Payment

 

 

Successful Credit Card Authorization

Order Taken On:  Any Day

Schedule for:  Next available date

 

Credit Card (Fraud review required)

 

Schedule order 2 Days Out

 

• Monday - > Wednesday

 

• Tuesday - > Thursday

 

• Wednesday - > Friday

 

• Thursday - > Monday

 

• Friday - > Tuesday

 

• Saturday/Sunday - > Wednesday

Note:

The ICOMS Credit Check tool identifies the customer as needing a fraud review. A case routed to the Credit Department is needed when the credit check finds a fraud review required.

 

 

 

 

Cash or Money Order at Local Office

 

Schedule for 2 Business days 

after

 customer says they will pay at the local office

 

 

 

This affects all markets except Philadelphia (Site 39, Co. 43)

 

• Monday - > Wednesday

 

• Tuesday - > Thursday

 

• Wednesday - > Friday

 

• Thursday - > Monday

 

• Friday - > Tuesday

 

• Saturday - > Wednesday

 

 

Cash or Money Order at Payment Center-Philadelphia (site 39-co. 43) customers ONLY

 

Schedule for 5 Business days 

after

 customer says they will pay at the local office.

 

• Monday - > Monday

 

• Tuesday - > Tuesday

 

• Wednesday - > Wednesday

 

• Thursday - > Thursday

 

• Friday - > Friday

 

• Saturday - > Friday

 

 

ACH/EFT (Check) Payment

 

Schedule order for 5 business days 

after

 customer says they will pay at the local office.

 

 

 

This affects all markets except Philadelphia (Site 39, Co. 43)

 

• Monday - > Monday

 

• Tuesday - > Tuesday

 

• Wednesday - > Wednesday

 

• Thursday - > Thursday

 

• Friday - > Friday

 

• Saturday - > Friday