Scheduling Chart - When Taking a Deposit Article no. 3056

Resolution Steps

Use these lists to schedule line of business installations when taking a deposit

Please be aware that if the customer is Porting a Telephone number from another company, Port-Out Scheduling overrides this chart

Method of Payment

Successful Credit Card Authorization

Order Taken On:  Any Day

Schedule for:  Next available date

Credit Card (Fraud review required)

Schedule order 2 Days Out

• Monday - > Wednesday

• Tuesday - > Thursday

• Wednesday - > Friday

• Thursday - > Monday

• Friday - > Tuesday

• Saturday/Sunday - > Wednesday

Note:

The ICOMS Credit Check tool identifies the customer as needing a fraud review. A case routed to the Credit Department is needed when the credit check finds a fraud review required.

Cash or Money Order at Local Office

Schedule for 2 Business days 

after

 customer says they will pay at the local office

This affects all markets except Philadelphia (Site 39, Co. 43)

• Monday - > Wednesday

• Tuesday - > Thursday

• Wednesday - > Friday

• Thursday - > Monday

• Friday - > Tuesday

• Saturday - > Wednesday

Cash or Money Order at Payment Center-Philadelphia (site 39-co. 43) customers ONLY

Schedule for 5 Business days 

after

 customer says they will pay at the local office.

• Monday - > Monday

• Tuesday - > Tuesday

• Wednesday - > Wednesday

• Thursday - > Thursday

• Friday - > Friday

• Saturday - > Friday

ACH/EFT (Check) Payment

Schedule order for 5 business days 

after

 customer says they will pay at the local office.

This affects all markets except Philadelphia (Site 39, Co. 43)

• Monday - > Monday

• Tuesday - > Tuesday

• Wednesday - > Wednesday

• Thursday - > Thursday

• Friday - > Friday

• Saturday - > Friday

Article ID: 382
Created: February 20, 2024
Last Updated: February 20, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=382