Cancel a Pending Disconnect Article no. 1582
Estimated Reading Time: 1 MinutesIntroduction
- For Digital West customers, send an email to support@digitalwest.com and include the following information:
- Contact Name
- Daytime contact number
- Details of the request
- Contact Name
Important
- Pending non-pay disconnect orders cannot be canceled
- Customers must make a payment, payment arrangements or reschedule for a sooner date
- For phone orders, see Winback (gentle return) information and contact numbers
Resolution Steps
ICOMS
- Select Cancel from the Order Entry drop down
- Highlight the disconnect work order
- If you see the error message @CM60 invalid for any Work Order on this Account, there is a pending install for a new customer at this address
- ICOMS will not allow you to cancel the order
- If you see the error message @CM60 invalid for any Work Order on this Account, there is a pending install for a new customer at this address
-
Work Order Scheduling screen
- Select the appropriate cancel reason and hit Enter