Skip to Content

Delete Occupant Code Article no. 4784

Estimated Reading Time: 1 Minutes
386  shekhar-retail@teamhgs.com February 20, 2024  Billing 0

Introduction



The Occupant Code is the last two digits of an account number, after the dash
  • This number represents a service instance at that location

Occupant Codes are incremented when 
  • A new customer moves in

  • Processing an account ownership change

Leads, Supervisors and Control Desk Admins can delete an Occupant Code when
  • An account is disconnected in error

  • An Install is cancelled

  • A customer disconnects, occupant is incremented, and customer now wants to reconnect previous occupant 

Resolution Steps


 Delete an Occupant Code in ICOMS

  1. Locate the account; exit to the Master Main Menu
     
  2. From the Main Menu, go to 26 - Operations Personnel Menus
     
  3. Go to 1 - Customer Service Menu, then 26 - C/IN Maintenance 
     
  4. Enter account number to be deleted (no Site Number and no Dash) and click OK
     
    • Example:  12345607 
       
  5. Verify the information, check the Confirm box and Exit
Not Rated
Delete Occupant Code Article no. 4784
Estimated Reading Time: 1 Minutes  shekhar-retail@teamhgs.com February 20, 2024 0

  • COMMENT