Introduction

The Occupant Code is the last two digits of an account number, after the dash

• This number represents a service instance at that location

Occupant Codes are incremented when 

• A new customer moves in
  
  
• Processing an account ownership change
  
  

Leads, Supervisors and Control Desk Admins can delete an Occupant Code when

• An account is disconnected in error
  
  
• An Install is cancelled
  
  
• A customer disconnects, occupant is incremented, and customer now wants to reconnect previous occupant 
  
  

Resolution Steps

 Delete an Occupant Code in ICOMS

1. Locate the account; exit to the Master Main Menu
    
2. From the Main Menu, go to 26 - Operations Personnel Menus
    
3. Go to 1 - Customer Service Menu, then 26 - C/IN Maintenance 
    
4. Enter account number to be deleted (no Site Number and no Dash) and click OK
    
   • Example:  12345607 
      
5. Verify the information, check the Confirm box and Exit