Cancel a Pending Disconnect Article no. 1582 - Print View

Cancel a Pending Disconnect Article no. 1582

Introduction

For Digital West customers, send an email to support@digitalwest.com and include the following information:
- Contact Name
- Daytime contact number
- Details of the request

Important

Pending non-pay disconnect orders cannot be canceled
Customers must make a payment , payment arrangements or reschedule for a sooner date
For phone orders, see Winback (gentle return) information and contact numbers

Resolution Steps

ICOMS

Select Cancel from the Order Entry drop down
Highlight the disconnect work order
- If you see the error message @CM60 invalid for any Work Order on this Account, there is a pending install for a new customer at this address
- ICOMS will not allow you to cancel the order
Work Order Scheduling screen
- Select the appropriate cancel reason and hit Enter

Article ID: 368
Created: February 19, 2024
Last Updated: February 19, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=368