International Calling Plans, Usage and Instructions-5092

Calls made to International mobile/cell numbers are also billed at published rates

• CA, OR and WA

• DC Metro, IL, MA, NY and PA

• Astound Powered by Digital West Rates

• enTouch TX India not included

• Grande TX

• Harris TX: International calling is not available

• Astound Mobile International and Domestic Roaming Rates

• DC Metro, IL, MA, NY and PA
  
  
  • No calling plan: Standard International Calling Rates per Minute apply
  
  
  • Global Saver250- Add-on International plan
  
  
  • This plan covers the first 250 minutes for landline calls to 68 specific countries
  
  
  • Must have our long distance
  
  
  • Can choose either Global Saver 250 or 500; cannot have both
  
  
  • Go over 250 minutes, and calls are charged the Per Minute Standard International Calling Rates
  
  
  • Mobile numbers are not included
  
  
  • Global Saver 500 - Add-on International plan
    
    
    • This plans covers the first 500 minutes for landline calls to 68 specific countries
    
    
    • Must have our long distance
    
    
    • Can choose either Global Saver 250 or 500; cannot have both
    
    
    • Go over 500 minutes, and calls are charged the Per Minute Standard International Calling Rates
    
    
    • Mobile numbers are not included
• enTouch and Grande TX
  
  
  • Mexico calling plan:
  
  
  • enTouch Legacy International Rates:
    
    
    • Mexico Landline calling plan only: $15.00
    
    
    • India Landline and Mobile Calling Plan: $15.00 no longer available

• See the information below for International Calling Plan information on cities included in Mexico Zones 1-8 for all markets

• Calling Mexico From the US to a Landline in Mexico:

• US Exit Code: 011

• Country Code: 052 (Mexico)

• City Code: 2 or 3 digits

• Local Number: xxxx xxxx

• Calling Mexico From the US to a Cell Phone from Mexico:

• US Exit Code: 011

• Country Code: 052 (Mexico)

• Cell Code: 1

• City Code: 2 or 3 digits

• Local Number: xxxx xxxx

• Verify Change or Remove Long Distance Service

1. Verify CPNI

• Note: The customer must subscribe to our local and long distance to have our International calling plan

• From Order Entry, choose Service Change [UD] with work order type Internal Order

• On the Telephony Services [TE] screen, highlight the phone number to which you are adding service

• Enter the service code, see Pricing Sheets

• Schedule in Office Only quota and Complete the order

• To call an International number from the US:

• For most countries, except those below, use this format: 011 + Country Code + City Code + Phone Number

• Example: to call Rio de Janeiro, you would dial 011-55-21-XXX-XXXX

• The country code for Brazil is 55 and city code for Rio de Janeiro is 21

• To call Canada and most Caribbean countries, the format is the same as making a domestic long distance call:

• Dial 1 + area code + phone number:

• American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Bermuda, British Virgin Islands, Canada

• Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Montserrat

• N. Mariana Islands, Puerto Rico, St. Kitts and Nevis, St. Lucia, St, Vincent Grenadines

• St. Maarten, Trinidad and TobegoTurks and Caicos, US Virgin Islands

• From an International country to the US
• Canada to the US: dial 1 + area code + phone number

• Most countries to the US: dial 001 + area code + phone number

• Country Codes for International Calling

• International Dialing Assistance

• We cannot add a dollar amount limit or cap on customers' accounts for International Calls, customers must monitor their own International call usage

• All calls rate to the plan on the account when the bill cycle runs

• Monthly Usage goes by the Usage Cutoff Date
  
  
• Example: A customer with a bill cycle from the first of the month to the 31st changes their plan adding RCN Global Saver 250 on the 15th

• All calls for the usage period in the bill cycle will rate under the RCN Global Saver 250

• Example: A customer with a bill cycle from the first of the month to the 31st changes their plan removing RCN Global Saver 250 on the 15th

• All calls for the usage period in the bill cycle will rate under standard International rates

• Note: Per minute use is rounded up on a per call basis at billing

• Example, a call length of 2:10 is billed for 3 minutes at billing

• Unbilled usage in BOLT/ICOMS shows actual call length

• If the customer is experiencing high International call volume, they may want to place an International Block on their line

• Add or Remove International Call Block

• Customers may be unable to complete calls to the following countries as a result of the military conflict in Iraq

• International phone calls are routed Internationally by another carrier Global Crossing

• Local and/or long distance phone companies in those locations may not be able to complete calls
• Every effort is made to provide stable and reliable routes to these destinations, but prolonged military action may result in reduced capacity and/or quality issues

• May not be able to complete calls to specific countries or regions

• Maxed-out lines to these countries are also possible due to high call volume

• The following countries are been identified as potential areas of concern/conflict:

• Afghanistan
• Armenia
• Azerbaijan
• Georgia
• Iran
• Iraq
• Israel
• Jordan
• Kuwait
• Lebanon
• Saudi Arabia
• Syria
• Turkey
• United Arab Emirates