Reviewing VOD Purchases-1514
Estimated Reading Time: 1 MinutesIntroduction
Please Note: It may take 24 - 48 hours for a VOD order to show on an account
Resolution Steps
ICOMS
- Customer Sub Accounts [SB] screen
- Click All Acct Activity on the left
- Activity Date/Time: date and time the VOD order was placed, in 24-hour military time
- Product Description: name of the VOD selection
- Act Sts (Activity Status): VOD billing status
- B: VOD has been billed
- C: VOD canceled and won't be billed
- A: VOD adjustment issued
- b: VOD ordered but not yet billed
- Activity Amount
- Dollar amount present: cost of VOD charged to account
- Blank: credit has been applied to the account
- Negative amount: credit exceeding the cost of VOD applied to the account
- Adj Amount: any credits given against the Activity Amount, if applicable
- Activity Date/Time: date and time the VOD order was placed, in 24-hour military time
- For more information, select the VOD in question and press the Change button:
- Content Provider: VOD provider - usually iNDemand
- Product Code: title ID# and name of the VOD
- Item Number: converter model
- Serial Number: serial number of the converter or cable card
- Duration: amount of minutes available to view
- Regular VODs play for 24 or 48 hours
- Adult VODs play for 6 hours
- A la Carte Rate: VOD pricing
- Content Provider: VOD provider - usually iNDemand
BOLT VOD Tab
- Date / Time: date and time the VOD order was placed, in 12-hour standard time
- Description: name of the VOD
- Amt. Charged: purchase price of the VOD
- Adjustment: any credits given against the Amt. Charged, if applicable
- New Rate: Amt. Charged - Adjustment = New Rate
- VOD Provider: VOD provider - usually iNDemand
- Serial Number: ordered from serial number of the converter or cable card