Reviewing VOD Purchases-1514

Introduction

 

Please Note: It may take 24 - 48 hours for a VOD order to show on an account



Resolution Steps

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  1. Customer Sub Accounts [SB] screen
     
  2. Click All Acct Activity on the left
     
    • Activity Date/Time: date and time the VOD order  was placed, in 24-hour military time
       
    • Product Description: name of the VOD selection
       
    • Act Sts (Activity Status):  VOD billing status
       
        • B:  VOD has been billed

        • C:  VOD canceled and won't be billed

        • A:  VOD adjustment issued

      • b:   VOD ordered but not yet billed
         
    • Activity Amount
       
        • Dollar amount present: cost of VOD charged to account

        • Blank: credit has been applied to the account

      • Negative amount: credit exceeding the cost of VOD applied to the account
         
    • Adj Amount: any credits given against the Activity Amount, if applicable

       
  3. For more information, select the VOD in question and press the Change button:
     
    • Content Provider: VOD provider - usually iNDemand
       
    • Product Code:  title ID# and name of the VOD
       
    • Item Number: converter model
       
    • Serial Number: serial number of the converter or cable card
       
    • Duration: amount of minutes available to view
       
        • Regular VODs play for 24 or 48 hours

      • Adult VODs play for 6 hours
         
    • A la Carte Rate: VOD pricing
  • Date / Time: date and time the VOD order  was placed, in 12-hour standard time 
     
  • Description: name of the VOD
     
  • Amt. Charged: purchase price of the VOD
     
  • Adjustment: any credits given against the Amt. Charged, if applicable
     
  • New Rate: Amt. Charged - Adjustment = New Rate
     
  • VOD Provider: VOD provider - usually iNDemand
     
  • Serial Number:  ordered from serial number of the converter or cable card   

Article ID: 226
Created: February 2, 2024
Last Updated: February 14, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=226