Add / Remove International or 900 Call Block-1723

For Digital West customers, send an email to support@digitalwest.com and include the following information:
- Contact Name
- Daytime contact number
- Details of the request

International Block restricts all International calling, while 900 Block restricts all versions of 900 numbers (976, 936, etc.)

Adding a block is completed on the same day
Removing a block takes up to 72 hours; approved by Credit Compliance
Verify criteria below is met before removing a block

International Call Block is automatically added to install orders when the credit score doesn't meet minimum requirements

After 12 months the block can be removed, as long as the deposit shows refunded on the account
If these requirements are met, follow the steps for Remove Customer Initiated Block, above

In ICOMS, create a Service Change [UD] with work type Internal Order
Enter through Order Entry Services [ES]
Go to the Telephony Services [TE] screen, add NBLKINT and press Enter to confirm
Go to the One Time Charges [OT] screen, add RSVCTEL and zero the charge
On the Work Order Scheduling [SW] screen, complete as Office Only
Hit Enter to reach the Order Summary [OS] screen and review order with the customer.
Hit Enter again to reach the Work Order Check In Screen, then Exit to lock in the order.

Account must be current before block can be removed; take a payment to bring the account current before proceeding

In ICOMS, create a Service Change [UD], with work type Internal Order
Enter through Order Entry Services [ES]
Go to the Telephony Services [TE] screen, remove NBLKINT and press Enter to confirm
Go to the One Time Charges [OT] screen, add RSVCTEL and zero the charge
On the Work Order Scheduling [SW] screen, schedule in FLLWUP quota
Hit Enter to reach the Order Summary [OS] screen and review order with the customer
Hit Enter again to reach the Work Order Check In Screen, screen, then Exit to lock in the order.