Introduction

• For Digital West customers, send an email to support@digitalwest.com and include the following information:
   
  • Contact Name
     
  • Daytime contact number
     
  • Details of the request

International Block restricts all International calling, while 900 Block restricts all versions of 900 numbers (976, 936, etc.)

• Adding a block is completed on the same day
   
• Removing a block takes up to 72 hours;  approved by Credit Compliance
   
• Verify criteria below is met before removing a block
   

Remove Credit Policy Related Block 

International Call Block is automatically added to install orders when the credit score doesn't meet minimum requirements
 

• After 12 months the block can be removed, as long as the deposit shows refunded on the account
   
• If these requirements are met, follow the steps for Remove Customer Initiated Block, above

Resolution Steps

Add International or 900 Number Block at Customer's Request

 

1. In ICOMS, create a Service Change [UD] with work type Internal Order
    
2. Enter through Order Entry Services [ES]
    
3. Go to the Telephony Services [TE] screen, add NBLKINT and press Enter to confirm
    
4. Go to the One Time Charges [OT] screen, add RSVCTEL and zero the charge
    
5. On the Work Order Scheduling [SW] screen, complete as Office Only
    
6. Hit Enter to reach the Order Summary [OS] screen and review order with the customer.
    
7. Hit Enter again to reach the Work Order Check In Screen, then Exit to lock in the order.

 

Remove Customer Initiated / Financial Services Block

Account must be current before block can be removed; take a payment to bring the account current before proceeding

 

1. In ICOMS, create a Service Change [UD], with work type Internal Order
    
2. Enter through Order Entry Services [ES]
    
3. Go to the Telephony Services [TE] screen, remove NBLKINT and press Enter to confirm
    
4. Go to the One Time Charges [OT] screen, add RSVCTEL and zero the charge
    
5. On the Work Order Scheduling [SW] screen, schedule in FLLWUP quota
    
6. Hit Enter to reach the Order Summary [OS] screen and review order with the customer
    
7. Hit Enter again to reach the Work Order Check In Screen, screen, then Exit to lock in the order.