Overdraft Fees-3539
Estimated Reading Time: 1 MinutesIntroduction
Customer must fax a copy of their bank statement showing payment taken and overdraft fee to 570-270-1498 (Attn: Payment Processing)
- Never promise a refund for overdraft fees; final decisions are made by Payment Processing
Resolution Steps
Create a Case Order or Technical Case
- Fill out the information as described below and click Submit
Record Type Non-Technical Reason Bill / Invoice Questions or Issue Reason Detail Dispute - One-Time Charges or Fees Check Is Case Case Reason Overdraft Fee Destination Queue Payment Processing Include Valid email address and contact number
Payment Processing Follow-up:
- Payment Processing reviews the request and contacts the customer with a decision within 2 business days
- If immediate resolution is required, contact Financial Services