Site 48 Standardization Pre-Req Error Instructions-9358

Introduction

Effective October 1, 2023, new Core Data Service Codes are required on all Site 48 accounts due to Code Standardization

• This BOLT flash message displays when Core Data Service Codes must be added on an account in non-pay status in CA, OR, and WA: 

                 Customer affected by Standardization-See Simon Article 9358

• If the customer in non-pay already has the new codes, the BOLT flash message can be ignored
   
• If a customer makes a payment or payment arrangement, which cancels the Non Pay work order, the Core Data Service codes must be updated on the account to restore services
   
• ICOMS prereqs force users to add the Core Data Service Codes to accounts that had a pending work order during Standardization
   
• Also, new Core Data codes must be applied to Data installations and upgrades; when choosing a package, these codes do not automatically populate

• Job Aid for Site 48 Standardization

Resolution Steps

1. In ICOMS, create a Service Change [UD] and select Internal Order
2. At the Order Entry Services [ES] screen, enter the Sales reason and Campaign
3. Prereqs will force users to add the codes Modem Service code, it must be on the occurrence with the data service

• Residential Core Data Service Codes
  
  
  • All In Packages Modem Service: NAMDMSV
  
  
  • All other packages Modem Service: NMDMSVC
• Small Business Modem Service: SBMDMSV

• Enterprise Modem Service: SEMDMSV

4.Add Dynamic IP even if there is a static IP

• Residential Core Data Service Codes
  
  
  • All In Packages Dynamic IP: NADYNP1
  
  
  • All other packages Dynamic IP: NDYNIP1
• All Business Solutions Dynamic IP SDYNIP1

5.On the One Time Charges [OT] screen, schedule Office Only; do not schedule a truck roll

6.At the Order Summary [OS] screen, review the pending changes; press Enter and complete the Work Order on Check In Screen

7.Confirm that service has restored