Sports Package Billing Errors and Refunds- Article no. 1731

Introduction

Sports Package Refund Information

• Removing a Sports Package service code does not generate a credit
  
  
• When a Sports Package is cancelled, a customer is ineligible for any refunds (prorated or otherwise)
  
  
  • Exceptions are at a Supervisor's discretion

Resolution Steps

Posting Spread Charges

• On the General Ledger Tab in BOLT, select the Statement with the OTC to post
  
  
• On the Details Sub-Tab, select the One Time Charge from the Transaction Type drop down
  
  
• Click to add a check mark in the Select box to the right of the OTC
  
  
• Click Adjust Selected, then click OK to post the spread charges
  
  
• Click Submit to process the adjustment

Spreading OTC if Full Amount was Billed in Error

• Do not remove the Sports Package MRC

• On the General Ledger Tab in BOLT, select the Statement with the OTC to credit
  
  
• On the Details Sub-Tab, select One Time Charge from the Transaction Type drop down
  
  
• Click to add a check mark in the Select box to the right of the OTC
  
  
• Click Adjust Selected, and select Full from the Credit Type drop down
  
  
• Click Calculate, then Submit to process the adjustment 
  
  
• Move to ICOMS and complete two Service Changes to remove the Sports Package OTC, then reapply the OTC with the charges spread