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Introduction Deferred Phone Billing Arrangements Business Rules: Refers to phone service only  One deferred arrangement per calendar year  Must have a delinquent balance of $100.00 or more in Local Phone, AR bucket 100  Must have active... Read More

Introduction     Collections Activities / Events Delinquent accounts are assigned to a series of collection events called schemes, based on active services  Through a series of collection events, customers with past due balances are... Read More

Introduction In all markets, if a customer indicates they filed for Bankruptcy, copies of their paperwork may be sent:  Email:           bankruptcy@astound.com Fax 570-270-1498     Mail: Astound Broadband   Attn:... Read More

A/R Balance Transfers Introduction Financial Services will not move money in order to achieve a current balance on one statement if money is owed on both statements  A customer may request a balance transfer to delay or prevent a non... Read More

Introduction   ICOMS automatically places charges on the account for all unreturned equipment during nightly processing on the day of disconnect Equipment charges are removed from the account automatically during nightly processing on... Read More

Introduction MAC addresses and Serial Numbers are found on each piece of equipment  They are usually found on the back or bottom of the device, on what looks like a bar code  When an incorrect MAC address or Serial Number is entered... Read More

Introduction Special Note for Site Bulk Standardization, customers with data, use codes: Modem Service: NMDMSVC   Dynamic IP: NDYNIP1   Video only bulk customers upgrading to Retail Data services can get All In promotions that... Read More

Introduction For Digital West customers, send an email to support@digitalwest.net and include the following information:  Contact Name  Daytime contact number  Details of the request Active Account  Front line agents DO NOT remove... Read More

 months ago | Article no. 1456 Introduction Before suggesting an equipment return label, let customers know they can return their equipment to the local office at their convenience We provide free equipment return labels for equipment... Read More

Article no. 3053 Resolution Steps Unreturned Equipment Costs - All Markets Read More