Reference article

Resolution Steps Attempt to retain the customer   Authenticate 2 Security Questions and the CPNI PIN before discussing or changing anything; customers cannot opt-out of CPNI verification  Provide the customer with the Carrier PIN and Operator... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction A Force Connect renews the TiVo's network connection for Guide Data, OnePass scheduling, Appsand VOD  Force Connect may take up toÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners,  and Minis on TiVo Experience 3  Go to TiVo Central  |  Settings & Messages  |  Help  |... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps TiVo Experience 3 While in TiVo Central, press the following buttons in order on the TiVo remote: Thumbs Down | Thumbs Up | Play |... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3 Go to TiVo Central | Settings & Messages | Settings | Network |... Read More

Introduction RSSI (Received Signal Strength Indicator) is a measure of the power level that a client device is receiving from an access point.  Resolution Steps Since each customer's home and wireless situation is different, RSSI can... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Check all connections and make sure they are finger-tight If a cable won't connect when attempting to tighten, you may need to... Read More

Introduction Verify the Serial Number / TSN  on the back / bottom of the equipment with the number on the account. If the TiVo TSN Does Not Match ICOMS/BOLT,  click hereSee the steps below to find the numbers in the account.   ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps   Expand All | Collapse All    PYXIX (eStream4K) - IPTV From Home left arrow to Menu, go to Settings then Device Settings,Â... Read More

IPTV Tab In Merlin 6 months ago | Article no. 9270 Introduction The IPTV Tab in Merlin can show you the diagnostics of an IPTV box in question  These areas of the IPTV tab should be considered when troubleshooting  Resolution Steps  ... Read More