Reference

Introduction The Alvaria system is your time punch that must be completed prior to starting any other systems or engaging in any other work Log into the Alvaria system at the beginning of your shift before engaging in any other tasks ... Read More

  Resolution Steps Expand All | Collapse All Internal Support  Department / Contacts Phone Number Related Article  Transfer Number   Alvaria Phone System Call Center Numbers   Using the IVR Call Center Fax, Bothell, WA 425-217... Read More

Introduction When a customer moves their phone number (landline or mobile) to another provider, this is called a port out  When porting a number to our company, it must be an active, working phone number with no pending work ordersÂ... Read More

For Digital West customers, send an email to support@digitalwest.net and include the following information:  Contact Name  Daytime contact number  Details of the request When rescheduling a Transfer Order that does not include... Read More

Introduction Merging multiple bills from the same account into one single billing statement   Important To combine multiple accounts at the same address, see Account Ownership Change Verify the account has a current balance prior to... Read More

Introduction   Always enter Payment Arrangements using BOLT Do not use ICOMS unless BOLT is down   Do not enter a Promise to Pay to cancel a non-pay work order in order to place a Transfer order No Payment Arrangements for the Following... Read More

Introduction  Astound phone customers requesting to port their number to another landline or cell phone carrier must place an order with the company they want service with  When our company receives the order, the Port Out team enters a... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments  ... Read More

Introduction Expand All | Collapse All   Use your resources before entering a Service Now ticket  Service Now tickets should be placed if there is a billing dispute for Metered Data Usage that cannot be explained or can be identified... Read More

Introduction Work from Home Agents (internal agents only): instructions for Credit Card Payments Astound grants internal agents (this does not apply to outsource partners) the ability to input and process credit card payments while assigning... Read More