IPTV

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device Just like a laptop, gaming system, or other device, IPTV needs a good connection to the modem... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction While watching live TV or recorded show, QuickView lets you see what else is playing now or coming up without missing the action on the show you’re watching  QuickView panels appear over the video you are watching   ... Read More

  Resolution Steps A small number of Residential customers DC Metro, Illinois and Massachusetts with our first generation IPTV box (Amino) will soon receive a free equipment upgrade notification (see last bullet)  New IPTV equipmentÂ... Read More

Introduction Warning: this should only be used as a last resort for troubleshooting; when an IPTV Box defaults to factory settings, all settings made previously by the customer are removed.This includes, but is not limited to:  Google accountÂ... Read More

Introduction If your IPTV device is off by an hour, it may be set to the wrong Time Zone. The following Time zones are used in our Astound areas: CA, OR, WA - Pacific Time TX, IL, IN - Central Time DC, IL, MA, NY, PA - Eastern... Read More

Introduction IPTV is a Data product; always troubleshoot the modem and its connection to the IPTV device before troubleshooting the IPTV device If the IPTV box was moved to another location, network, or account, ask the customer toÂ... Read More

Introduction These are Generic Player Failure errors.       Resolution Steps Reboot the IPTV box through Merlin  If you are unable to reboot through Merlin, follow power cycling steps  If the issue persists, click the Create Work... Read More

Introduction Customers might see this when the box is taking an upgrade but fails due to not enough storage space available  If customers see this, they likely have many apps downloaded and installed (above and beyond what are on the devices from... Read More