IPTV Factory Reset- Article no. 8990
Estimated Reading Time: 1 MinutesIntroduction
Warning: this should only be used as a last resort for troubleshooting; when an IPTV Box defaults to factory settings, all settings made previously by the customer are removed.
This includes, but is not limited to:
- Google account sign-on credentials
- All Apps, including Sling, with their sign-on credentials
- Note: reload the Apps to the device using Google Play
- Note: reload the Apps to the device using Google Play
- Any Wi-Fi settings
Before performing these steps, ensure your customer knows all settings and sign-on credentials for the above items
Resolution Steps
Reset IPTV equipment to factory default settings
- TiVo Home | Left arrow to Menu | Device Preferences | Device Settings | Reset (near the bottom of the list)
(see steps)
or
Using a pin or paper clip, press the Recovery button located on the bottom of the device: