All Cable Troubleshooting

Introduction VOD Service must be applied to all outlets for VOD service to work properly Resolution Steps To restrict VOD access by room:   Set Parental Controls for ratings / language / adult situations   Set a Purchase PIN so VODs... Read More

  Resolution Steps NBA Blackouts Information on TNT Blackouts are established by the NBA to protect the ticket sales and local television rights for home teams   As part of TNT's contractual agreement with the NBA, games are... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps We provide 100% Digital Cable, which may cause a slight delay when changing channels Digital channels take up less space in a channel line... Read More

  Resolution Steps NCAA Blackout Rules When a Local Affiliate has carriage rights for a college game, the National Network scheduled to carry it is blacked-out in that area  Viewers in these areas see the game on the Local Affiliate; the... Read More

Introduction NHL Blackout Rule Terms and Definitions If an NHL game is blacked out, and it is being carried locally, subscribers must tune to their Regional Sports Network (RSN) or local Over The Air (OTA) television station to see the game ... Read More