Data Troubleshooting

Introduction When an internet connection is pushed beyond its capacity, performance on apps and browsing slows for all devices connected to the networkThis issue is referred to as bandwidth saturation Customers are often unaware of how... Read More

  Resolution Steps There is a known firmware bug in the E2500, EA2700, and EA2750 routers, where Server Error 500 or Server Error 502 displays This may happen after booting up from a time of inactivity This error is more noticeable if the... Read More

Introduction Extra CreditExtra Credit procedures are additional information which is not necessary for troubleshooting but could help explain how some more advanced items work. Some of the concepts and language may be more advanced then you might... Read More

Introduction Note: Safari web browser does not support FTP logins Resolution Steps   1. Verify customer is using right username from BOLT 2. Verify username in BOLT Data User tab is active both in Local and Server 3. Attempt to Log in to FTP... Read More

Introduction Note: if customer has their own firewall software, that might be causing the issue; refer customer to firewall provider Resolution Steps Check for Static IP Address outages  Verify that Static IP service code is listed on customer... Read More

  Resolution Steps Wireless Networking 1. Establish a wired connection between the router and a computer, if possible  2. If a wired connection is not possible, initiate a wireless connection with the Linksys router. (Connection... Read More

Introduction RSSI (Received Signal Strength Indicator) is a measure of the power level that a client device is receiving from an access point.  Resolution Steps Since each customer's home and wireless situation is different, RSSI can... Read More

  Resolution Steps Customers may check the logs on their cable modem These logs will normally read: Sep 30 2014 22:17:16    4-Error    E106.0    SW upgrade Failed before download - TFTP Max Retry Exceeded Sep 30 2014 22:17:16    4... Read More

  Introduction   The DHCP lease information area in Merlin does not tell you the modem model, but rather the Ethernet OEM based on the first 6 characters of the MAC address  Because Arris recently bought out some Motorola Corporation... Read More

  Resolution Steps In Wi-Fi networking, dual band is capable of transmitting in either 2.4 GHz and 5 GHz links  By supplying separate network bandwidth for each of the two types of links, this service can provides maximum flexibility in... Read More