Introduction This error is only on a Pace 6 Tuner (MG1) A blue screen comes up and reads: Pace PX001BTM SysCode Loader The ASTB needs to download new software. This could take a few minutes, please be patient. DOCSIS DOWNLOADWAITING FOR SNMP... Read More
TiVo Troubleshooting
Introduction Before troubleshooting the VOD issue, check the CableCARD pairing TiVo All other Boxes Resolution Steps Try a VOD selection again If the issue persists, click Create Work Order or Technical Case on the Work Orders tab in... Read More
Resolution Steps Locate the TSN Reprovision the TiVo Check the Provisioning Transactions [PT] screen in ICOMS Resolve any errors that generate If the issue persists, please see a Lead or Floor Support for assistance Read More
Introduction Netflix has been found mapped to channel 750 in the Philadelphia market on some TiVo equipment, which is the channel position for VelocityThis occurs because the TiVo box software was updated with Lehigh Valley warehouse information in... Read More
Introduction Cancel service, then Activate to correct WebTools errors, and Marry our TiVo to a customer's retail TiVo Married TiVos are connected through TiVo and share programming Retail TiVo TSN do not appear in WebTools;... Read More