Delay in Changing Channels- Article no. 1765

Self-Service Support Alert: this article is available for customers on help.astound.com

Resolution Steps

• Digital channels take up less space in a channel line-up than older Analog channels, so we can offer much more channels
  
  
• These channels are digitally compressed, which causes a slight delay (about a second or less) when a channel is changed because the channel needs time to  'decompress'
  
  
• This is not a service issue - any digital video service whether cable or satellite dish exhibits this type of behavior
  
  
• Additionally, you may see a slight delay in comparison when watching a standard or HD converter, as with a DVR or TiVo
  
  
  • The DVR / TiVo creates a slight 'buffer' so live TV may be paused