Introduction CL-17 Errors cannot be resolved over the phone; a technician visit is required Resolution Steps Click Create Work Order or Technical Case button on the Work Orders Tab in BOLT Fill out the information as described below and... Read More
Reference
Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction As your local cable TV provider, we are prevented by law to air a certain events because a specific channel owns exclusive... Read More
 Resolution Steps When a customer requests a premium channel, check the channel lineup for availability Order Entry: Service Change [UD] Order Type: Internal Order Enter your information on the Order Entry [ES] screen Campaign:Â... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Introduction When accessing our website, geolocation assists with displaying the channel lineup for your areaIf the lineup for your area does not display,... Read More
Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Unsure of the User Interface on your TV? Click here  Parental Controls allow programming blocks by channel number, rating, or time period  ... Read More