VOD Error CL-17- Article no. 5452
Estimated Reading Time: < 1 MinuteIntroduction
CL-17 Errors cannot be resolved over the phone; a technician visit is required
Resolution Steps
- Click Create Work Order or Technical Case button on the Work Orders Tab in BOLT
- Fill out the information as described below and click Submit
Trouble Call or Tech Case: VOD Issue Service Category: VOD Problem Description: Unable to Process Request
CA/OR/WA: Use Misc VOD error - Truck RollSelect / Enter: All Affected Equipment, Valid Contact Name and Phone Number Schedule: First Available Time that Works for the Customer Required: Indicate Error CL-17, Title, Date and Time of Occurrence
- Fill out the information as described below and click Submit