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Locate MAC Address- Article no. 1562

Estimated Reading Time: < 1 Minute
448  shekhar-retail@teamhgs.com February 27, 2024  Data Troubleshooting 0

 

Resolution Steps

BOLT  

  1. Go to the Equipment Tab

  2. Select Addl Hits and Details

  3. Locate the MAC / Address on the Equipment Details screen


ICOMS

       
  1. Go to the Customer Equipment Maintenance screen [BX]

  2. Highlight equipment and click Port Occ Asgn 

  3. The MAC Address is listed in Equip Addr field

    • Note:  EMTAs have 2 MAC addresses; use the Data MAC for troubleshooting

 
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Locate MAC Address- Article no. 1562
Estimated Reading Time: < 1 Minute  shekhar-retail@teamhgs.com February 27, 2024 0

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