Switch Devices while Keeping the Static IP- Article no. 1272

Introduction

Static IP Address are available to Business Solutions customers across all Sites

• They are no longer available to Residential customers effective November 1, 2023
   
• Existing Residential Static IP customers are grandfathered

 
Important: switching devices without following these instructions results in the loss of the Static IP address

Resolution Steps

• Verify the Cable Modem is connected to the Network and the old device via Ethernet
   
• The customer releases the Static IP address assigned to the device, then replaces the old device with the new device
   
• Power cycle the Cable Modem so it pulls the same Static IP to issue to the new device
   
• If the customer swaps Cable Modems, the Static IP address transfers to the new modem
   
• If these steps don't resolve the issue, click Create Work Order or Technical Case in BOLT
  
  Fill out the information as described below and click Submit
   

  Trouble Call or Tech Case	Trouble Call
  Service Category	Data
  Problem Description	IP Issue
  Ethernet (NIC) MAC	MAC Address of the Device that should have the Static IP
  Static IP Address	Static IP Address
  Equipment	Select Equipment Having the Issue
  Notes	Valid Contact Name and Phone Number, Details of Request