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Modem Stuck in Online(d)- Article no. 1818

Estimated Reading Time: < 1 Minute
456  shekhar-retail@teamhgs.com February 27, 2024  Data Troubleshooting 0

Introduction



To reactivate modem service, customer must be current

Resolution Steps


  1. Go to the ICOMS Customer Equipment [BX] screen, highlight the modem and click Port Occ Asgn
  2. Highlight the modem again and click Modem Prov

  3. Verify the Local and Server status are active
  4. Confirm there are no errors on the Provisioning Transactions [PT] screen

  5. Go to the Customer Balancing [EB] screen to Balance the account

  6. Verify the modem is Active in Merlin
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Modem Stuck in Online(d)- Article no. 1818
Estimated Reading Time: < 1 Minute  shekhar-retail@teamhgs.com February 27, 2024 0

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