Introduction

To reactivate modem service, customer must be current

Resolution Steps

1. Go to the ICOMS Customer Equipment [BX] screen, highlight the modem and click Port Occ Asgn
   
2. Highlight the modem again and click Modem Prov
   
   
3. Verify the Local and Server status are active
   
   
   • If the status is inactive, reprovision the Cable Modem
     
     
4. Confirm there are no errors on the Provisioning Transactions [PT] screen
   
   
5. Go to the Customer Balancing [EB] screen to Balance the account
   
   
6. Verify the modem is Active in Merlin