Introduction

CL-17 Errors cannot be resolved over the phone; a technician visit is required

Resolution Steps

• Click Create Work Order or Technical Case button on the Work Orders Tab in BOLT
   
  • Fill out the information as described below and click Submit
     

    Trouble Call or Tech Case:	VOD Issue
    Service Category:	VOD
    Problem Description:	Unable to Process Request CA/OR/WA: Use Misc VOD error - Truck Roll
    Select / Enter:	All Affected Equipment, Valid Contact Name and Phone Number
    Schedule:	First Available Time that Works for the Customer
    Required:	Indicate Error CL-17, Title, Date and Time of Occurrence