IPTV

Reason: Channel list not populated     Resolution Steps Verify the Serial Number  / TSN Number  Verify customer subscribes to the channel and tier of service  Send a Refresh hit in BOLT  If the issue persists, click the Create Work Order... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Ensure the power source of the box is plugged into has power  If the light in front of the box is red, press any button on the remote to wake it up   Power cycle the IPTV... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Ensure the box is not plugged into an outlet that is controlled by a wall switch  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled differently  Unplug the HDMI cable, switch ends and reconnect to the TV and IPTV box Â... Read More

Resolution Steps Verify the Serial Number  / TSN Number  Power cycle the IPTV boxImportant: follow power cycling steps carefully; each box is power cycled differently  If the issue persists, click the Create Work Order or Technical Case... Read More

Introduction WOW TV+ (WOW IPTV)  receiving error c612 (not registered) error Resolution Steps Check BOLT for a recently completed Non-Pay Work order  If account is current, proceed to next steps  If not current, take a payment. Services... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Shorten or lengthen the time from the last button push of the remote control until the screensaver becomes active:  Go to TiVo Home |... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Google Assistant is Google’s artificial intelligence-powered voice assistant. It is available on Android devices, like our IPTV boxes... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Once your IPTV box receives an update, you will see a screen with 2 remotes. One large remote and one small remote: The following instructions are... Read More

Self-Service Support Alert: this article is available for customer self-service on help.astound.com Introduction By default the IPTV box is set up with a screen saver. This activates during a period of inactivity between the IPTV box and the... Read More