shekhar-retail@teamhgs.com

  Resolution Steps BEFCMU and WCG200 Version 1 Gateway Supported Settings Remote login to the HLAN gateway On the Wireless tab, make sure the Wireless Network is Enabled by selecting the Enable radio button Enter the customer requested SSIDÂ... Read More

Introduction Hijacking redirect occurs when a customer gets a special DNS ( 207.172.156.202 ) server issued along with an IP lease  This causes every web page the customer tries to access to go to a specific site.  In this case, the Hijack... Read More

Introduction To reactivate modem service, customer must be current Resolution Steps Go to the ICOMS Customer Equipment [BX] screen, highlight the modem and click Port Occ Asgn Highlight the modem again and click Modem Prov Verify theÂ... Read More

Resolution Steps   Expand All | Collapse All Verify the Serial Number  / TSN Number Balance hit Please be aware: Sending a balance hit on an account with Digital Phone will reboot the EMTA. Ensure your customer is not on this phone... Read More

5 months ago | Article no. 1461 Internal Information   Expand All | Collapse All    Error 001: Transaction Sent 001 is equivalent of a Sent on phone transactions This is not an error code Appears in Site 44 accounts as a... Read More

Introduction This procedure is to reprovision the Data portion of equipment Resolution Steps Reprovision a Cable Modem Go to the Customer Equipment Maintenance [BX] screen  Highlight the modem and click the Remove Occurrence button  On the... Read More

Introduction Non-Routable IPs only work on LANs or closed networks They are not publicly addressable IP addresses Resolution Steps Non-Routable IPs 204.152.64.0/23: any address between 204.152.64.0 and 204.152.65.15 169.254.0.0/16: any... Read More

Introduction This article pertains to Cable TV converters and DOCSIS CableMODEM equipment only. Resolution Steps Converter and Cable Modem Firmware Update Policy: Our company does not launch firmware updates until they are completely... Read More

Introduction Error 691: Access denied because username and/or password is invalid on the domain Resolution Steps In WebTools: Verify the account is active and Dial is turned ON Test the username and password On the Customer's... Read More

  Resolution Steps BOLT   Go to the Equipment Tab Select Addl Hits and Details Locate the MAC / Address on the Equipment Details screen ICOMS     Go to the Customer Equipment Maintenance screen [BX] Highlight equipment and click Port... Read More