shekhar-retail@teamhgs.com

  Resolution Steps NCAA Blackout Rules When a Local Affiliate has carriage rights for a college game, the National Network scheduled to carry it is blacked-out in that area  Viewers in these areas see the game on the Local Affiliate; the... Read More

Introduction NHL Blackout Rule Terms and Definitions If an NHL game is blacked out, and it is being carried locally, subscribers must tune to their Regional Sports Network (RSN) or local Over The Air (OTA) television station to see the game ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps DVRs may exhibit a slight broadcasting delay from other converters in the house Incoming signals are temporarily encoded and copied to the... Read More

Introduction When an internet connection is pushed beyond its capacity, performance on apps and browsing slows for all devices connected to the networkThis issue is referred to as bandwidth saturation Customers are often unaware of how... Read More

  Resolution Steps There is a known firmware bug in the E2500, EA2700, and EA2750 routers, where Server Error 500 or Server Error 502 displays This may happen after booting up from a time of inactivity This error is more noticeable if the... Read More

Introduction Extra CreditExtra Credit procedures are additional information which is not necessary for troubleshooting but could help explain how some more advanced items work. Some of the concepts and language may be more advanced then you might... Read More

Introduction Note: Safari web browser does not support FTP logins Resolution Steps   1. Verify customer is using right username from BOLT 2. Verify username in BOLT Data User tab is active both in Local and Server 3. Attempt to Log in to FTP... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction   Web space usage can be checked on this page.We no longer offer new, or support existing Personal WebspaceWeb Space storage was equal to... Read More

Introduction Note: if customer has their own firewall software, that might be causing the issue; refer customer to firewall provider Resolution Steps Check for Static IP Address outages  Verify that Static IP service code is listed on customer... Read More

  Resolution Steps Wireless Networking 1. Establish a wired connection between the router and a computer, if possible  2. If a wired connection is not possible, initiate a wireless connection with the Linksys router. (Connection... Read More