shekhar-retail@teamhgs.com

Introduction RSSI (Received Signal Strength Indicator) is a measure of the power level that a client device is receiving from an access point.  Resolution Steps Since each customer's home and wireless situation is different, RSSI can... Read More

  Resolution Steps Customers may check the logs on their cable modem These logs will normally read: Sep 30 2014 22:17:16    4-Error    E106.0    SW upgrade Failed before download - TFTP Max Retry Exceeded Sep 30 2014 22:17:16    4... Read More

  Introduction   The DHCP lease information area in Merlin does not tell you the modem model, but rather the Ethernet OEM based on the first 6 characters of the MAC address  Because Arris recently bought out some Motorola Corporation... Read More

  Resolution Steps In Wi-Fi networking, dual band is capable of transmitting in either 2.4 GHz and 5 GHz links  By supplying separate network bandwidth for each of the two types of links, this service can provides maximum flexibility in... Read More

  Introduction Follow TAC Escalation Procedure error message in Merlin indicates one or more areas of the modem's health are outside of the accepted range at that moment This could be anything from degraded service to full service loss... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Init strings are commands that help a Dialup modem establish a connection and stay connected    Resolution Steps Windows 10  Go toÂ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Check all connections and make sure they are finger-tight If a cable won't connect when attempting to tighten, you may need to... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Select Tools from Internet Explorer menu  Go to Internet Options | General tab | Home Page  Select Use Current  Click Apply, thenÂ... Read More

Introduction Dial-up error 680 occurs when: Modem is not hooked up to the phone line correctly There is no dial tone  The modem drivers are not initializing properly to detect a dial tone on the line Dial tone is non-standard ... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps Cable modems are designed to be on for long periods of time without problemsOccasionally, a cable modem should be powered off andÂ... Read More