shekhar-retail@teamhgs.com

Introduction Always check the account and the Outage / Reminders Tab in this knowledgebase for outage information, first Resolution Steps   Troubleshooting Steps for Missing Free Preview   Make sure the customer is on the Correct... Read More

  Resolution Steps When a customer requests a premium channel, check the channel lineup for availability  Order Entry: Service Change [UD]  Order Type: Internal Order  Enter your information on the Order Entry [ES] screen  Campaign:Â... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction When accessing our website, geolocation assists with displaying the channel lineup for your areaIf the lineup for your area does not display,... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Introduction HDTV (High Definition TV) digital programming has crisp, clear, and vivid pictures, and also supports Dolby Digital surround... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Resolution Steps     HDMI (High Definition Multimedia Interface) is the standard digital connection between modern audio and video... Read More

Self-Service Support Alert:  this article is available for customer self-service on help.astound.com Resolution Steps     Customer purchased converters (from a store, auction, etc.) cannot be used with our Cable service   100% of our Cable... Read More

Introduction VOD Service must be applied to all outlets for VOD service to work properly Resolution Steps To restrict VOD access by room:   Set Parental Controls for ratings / language / adult situations   Set a Purchase PIN so VODs... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Introduction Unsure of the User Interface on your TV? Click here   Parental Controls allow programming blocks by channel number, rating, or time period  ... Read More

  Resolution Steps NBA Blackouts Information on TNT Blackouts are established by the NBA to protect the ticket sales and local television rights for home teams   As part of TNT's contractual agreement with the NBA, games are... Read More

Self-Service Support Alert: this article is available for customers on help.astound.com Resolution Steps We provide 100% Digital Cable, which may cause a slight delay when changing channels Digital channels take up less space in a channel line... Read More