Missing Free Channel Preview- Article no. 3801

Estimated Reading Time: 1 Minutes

Always check the account and the Outage / Reminders Tab in this knowledgebase for outage information, first

Troubleshooting Steps for Missing Free Preview

Make sure the customer is on the Correct channel and balance the account
Verify the Serial Number / TSN; if serial number is incorrect, please see a Lead or Supervisor
In ICOMS, place a Change of Service to remove the channel from the account and balance the account
Then, place another Change of Service to add the channel back, and balance the account again
Send a series of hits to the box to populate the free preview
A digital converter box is required; streaming services are typically not included with a free preview